Returns / Exchanges Terms & Conditions
We only accept returns or exchanges if your purchased item is defective. If you receive a faulty item, please get in touch with us at orders@columnsplus.ca or 519-653-3331 with details of the product and the defect.
To return your product by mail, you should mail your product to:
125 Vondrau Drive,
Unit 1 Cambridge,
Ontario N3E 1A8.
You will be responsible for paying your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund on your order, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. Consider using a trackable shipping service or purchasing shipping insurance if returning more expensive items. We don’t guarantee that we will receive your returned item.
Contact us at orders@columnsplus.ca for questions related to shipping, refunds and returns.
Keep original packaging
All packaging material and damaged goods must be kept in the original form as received. Packaging and damaged goods should only be disposed of or released to the Carrier after a claim is completed, as photographs will be required; The Carrier may conduct any necessary inspection and salvage. Failure to comply may result in denial of your claim.
Damage Claims
· Please inspect the condition of your package as soon as it arrives. If you notice any damaged items, bring them to the driver’s attention.
· All damage claims, including missing or concealed items, must be made within 12 hours of delivery to allow us to meet the courier’s deadline for reimbursement.
· Damage claims or forgotten items brought to our attention after this period cannot be considered.
It is NECESSARY TO take the following digital images!
(These images are required to file a claim with the Carrier)
· A photo showing the damaged material is displayed inside the original packaging on which the shipment arrived to you, and Photos showing the damaged material clearly outside of the original packaging.
· A photo showing the packaging material used (bubble wrap, Styrofoam, etc.).
· A picture of the shipping label shows the tracking number on the package received with the damage.
· A photo showing the top and two sides of the box.
· A photo showing the bottom and opposite sides of the box.
Ensure you keep all damaged material and packaging until any claims and investigations have been completed and you are authorized to dispose of them; otherwise, this may negatively affect possible resolutions and due process required to complete and resolve any discrepancies.
Check for concealed damage:
You must report any concealed damage and missing items within a shipment to us within 12 hours of delivery to its destination. Ensure to note such lost or damaged item(s) on the delivery receipt when any loss or damage is apparent at delivery time. Please note that your claim may only be allowed if reported in the required time frame.
Discovery of loss or damage
If you discover missing or damaged items more than 24 hours after delivery it will be deemed to have occurred after the shipment was delivered and not in transit, and therefore, is not covered by the insurance companies of the Carrier (s)/broker(s) used.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you have yet to receive a refund, first recheck your bank account.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please get in touch with us at orders@columnsplus.ca
